Privacy policy.
At Northshore Specialty Coffee, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our app, website, and kiosk.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our app or services.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you create an account, place an order, or use certain features of our app or website, we may collect your name, email address, phone number, and payment details.
Order Information: We collect details about your orders, such as the items you purchase, your preferences, and any special instructions.
Device Information: We collect information about the device you use to access our app or website, including your device type, operating system, and app version.
Location Information: If you allow location access, we may collect your location data to offer location-based services like finding the nearest kiosk or offering delivery options.
Usage Data: We collect data on how you use our app and website, including pages visited, features used, and interactions with our automated barista service.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including payment processing.
To personalize your experience, such as remembering your previous orders and preferences.
To provide customer support, respond to inquiries, and resolve issues.
To improve our services, including the development of new features and enhancements for the app and kiosk.
To send you promotional communications, updates, and special offers (you can opt-out of these at any time).
To comply with legal obligations and ensure the security of our services.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Service Providers: We may share your data with trusted third-party vendors who assist us with operations like payment processing, data hosting, and customer support. These providers are contractually obligated to protect your data.
For Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, but we will ensure that your privacy is protected.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. This includes the use of encryption and secure servers. However, please be aware that no data transmission over the internet can be guaranteed 100% secure.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You can request access to the personal information we hold about you and ask for corrections if the information is inaccurate or incomplete.
Data Deletion: You may request that we delete your personal information, subject to legal or operational requirements.
Opt-Out: You can opt-out of receiving promotional emails or notifications by following the unsubscribe instructions in the communication or adjusting your notification settings in the app.
6. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child under 13, please contact us, and we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Northshore Specialty Coffee
trey@northshore.coffee
2107 Wightman St Jackson, MS 39202
